Got a Question?

Here you'll find posted answers to often asked questions at Argenta Bead.  

You can use the Keyword search box to the right to search previous questions.

Your question not answered here?  Contact Us.

When can I schedule a party?

June 18, 2012
We do parties when the shop is closed, so after 6pm weekdays and after 4pm on Saturday.  We're not open on Sunday so were flexible on the time.
 

Can you help me find a (bead, finding, string, etc) you don't have in stock?

May 22, 2012
We will do our absolute best!  It's true, "a picture is worth a thousand words".  Send us a picture - or draw one - of what you're looking for.  If you don't have one, it's ok, you'll need to describe what you're looking for in as much detail as possible.  Using common frames of reference are great, i.e. "it's the size of a quarter" where, "it's the size of my thumb" is not since thumb sizes are different from person to person.  Include all applicable details:  size, shape, color, texture, gu...
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I found a (bead, string, tool, finding) cheaper on the internet. Will you match the price?

May 20, 2012
Probably not, and here's why.  As a locally owned business without the buying power of a big box store and without the lower overhead of an website company we do our very best to keep our prices as competitive as possible.  For a lot of products we carry it's very difficult to compare apples to apples - especially with beads there are so many factors contributing to the price - length of the strand, quality of the bead, etc.
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Why do two exact same beads have different prices?

May 20, 2012
Maybe we bought them from different vendors.  Maybe we bought them at two different times.  Sometimes we'll buy a bead only one vendor has and they charge a premium price.  When other vendors bring in the same bead, competiton increases and the prices drop.  Or vice versa - a lot of vendors had the same bead, the bead got really popular then most vendors sold out of the bead and the vendors who still had the bead raise the price.  We price the bead at a fair mark-up for what we paid for it at...
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Where do you get your materials?

May 20, 2012
Common items like most findings, druks (plain round beads), tools and stringing materials which have very consistent qualtiy we order from vendors who supply brick and mortar bead shops.  Our beads come from all around the world. Czech Repubic, India, China, Africa, Peru, United States and more - not that we travel all around the world to get them, however, we do travel to market and our vendors so we can hand-pick every bead. 
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How do I get Argenta Bead newsletter?

May 20, 2012
Scroll to the bottom of our home page for our newsletter sign-up widget.
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How old do I have to be to take a class?

May 19, 2012
Our classes are for students 16 and older.  For younger beaders you may be able to schedule a private lesson with the instructor of your preferred class. 
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How do I cancel the class I registered for?

May 19, 2012
All classes are a final sale. We do not refund class fees.  It is at the discretion of the instructor to reschedule your class. 
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I thought I'd lost my card and started a new one. I found the old card, can I still use it?

May 19, 2012
Of course!  You can combine stamps on cards at any time.
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I didn't get my Bead Fiend card stamped at my last visit. How do I get credit?

May 19, 2012
If your receipt does not have the Beadchick face stamped on it, bring your reciept in on your next visit and we'll stamp your card.
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